At Bon Ton Outfitters9ja, we strive to provide you with the best shopping experience. We understand that sometimes returns may be necessary, and we have developed a customer-friendly return policy to ensure your satisfaction. Please take a moment to familiarize yourself with our return policy:
1. Eligibility:
– We accept returns within 7 days of the original purchase date.
– The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
– We cannot accept returns on intimate apparel, swimwear, or personalized/customized items unless there is a manufacturing defect.
2. Returns Process:
– To initiate a return, please contact our customer support team at Info@bontonoutfitters9ja.com within 4 days of receiving your order.
– We will provide you with a return authorization (RA) number and instructions on how to proceed.
– The return shipping costs will be the responsibility of the customer, except in cases of manufacturing defects or errors on our part.
3. Refunds:
– Once we receive the returned item(s) and verify their condition, we will issue a refund to your original payment method within 5 business days.
– The refund will be for the purchase price of the item(s) and will exclude any shipping charges.
– If the item(s) were purchased using a gift card, the refund will be issued as store credit.
4. Exchange:
– If you wish to exchange an item for a different size, color, or style, please contact our customer support team at info@bontonoutfitters9ja.com for assistance.
– Exchanges are subject to availability, and we will guide you through the process.
5. Exceptions:
– Items purchased during a sale or promotion may have different return conditions, which will be clearly stated at the time of purchase.
– Return policies may vary for international orders due to shipping and customs regulations.
Please note that No returns or exchange on all promotional and discounts sales and our return policy is designed to protect the quality and integrity of our products while providing fair and reasonable options for our customers. If you have any further questions or need clarification, please don’t hesitate to reach out to our customer support team.
Thank you for choosing Bon Ton Outfitters9ja. We appreciate your business and look forward to serving you again soon!
